General Terms & Conditions
Last updated: [DATE]
Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
- Withdrawal period: the period during which a consumer may exercise their right of withdrawal.
- Consumer: a natural person who is not acting for purposes related to their trade, business, or profession, and who enters into a distance contract with the seller.
- Distance contract: a contract concluded between the seller and the consumer exclusively through means of distance communication.
- Right of withdrawal: the consumer's right to withdraw from a distance contract within the withdrawal period.
- Seller: the natural or legal person offering products or services to consumers by means of distance selling.
Article 2 – Identification of the Seller
Trading name: Bellara Legal entity: Lonavo VOF Chamber of Commerce (KvK) number: 95018190 VAT number: NL866973849B01 Customer service email: support@bellarashop.com
Article 3 – Scope
These Terms and Conditions apply to every offer made by the seller and to every distance contract concluded. Before a contract is concluded, these Terms are made available to the consumer electronically or by other means.
Article 4 – Offers
Offers may be changed without prior notice. The company reserves the right to change or amend offers at any time.
Article 5 – Conclusion of the Contract
The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions. The company will promptly confirm receipt of the order by email.
Article 6 – Right of Withdrawal (EU/EEA Consumers)
In accordance with EU law (Consumer Rights Directive 2011/83/EU) and applicable national consumer law, consumers in the EU/EEA have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods.
Beyond this statutory period, we voluntarily offer an extended withdrawal period of 30 days from receipt of the goods — see our Returns & Exchanges page for details.
Return shipping costs are paid by the consumer, unless the company states otherwise.
For consumers outside the EU/EEA, including Australia, see Article 6a below.
Article 6a – Returns Policy (Australian Consumers)
Australian law does not provide a general statutory right to withdraw from an online purchase for a change of mind. Accordingly, for consumers in Australia, the 30-day return period described on our Returns & Exchanges page is offered voluntarily as a store policy, not as a legal entitlement, and is in addition to — and does not limit — the consumer's rights under the Australian Consumer Law (ACL) described in Article 9a.
Article 7 – Costs in the Event of Withdrawal
The seller will refund the payment no later than 14 days after withdrawal from the contract, or from the moment the goods are received back or proof of their return is provided — whichever occurs first.
Article 8 – Customs, Import Fees, and Taxes
8.1 All goods offered and sold through this website are shipped with fees prepaid. Applicable customs duties, import taxes, and VAT/GST are calculated and prepaid by the seller or its supplier, and are included in the price shown at checkout.
8.2 The customer does not need to pay any additional amount on delivery — including duties, import taxes, VAT/GST, or carrier processing fees — provided the delivery address and details supplied by the customer are correct.
8.3 The seller is responsible for ensuring shipments comply with applicable international shipping and customs regulations. If a shipment is delayed, held, or incurs additional costs due to a customs or regulatory issue not caused by the customer, the seller will resolve this at its own cost.
8.4 If a shipment is delayed, held, or refused at the border due to incorrect information provided by the customer (for example, an incorrect delivery address), the seller will assist in resolving the issue, but any resulting additional costs may be passed on to the customer.
Article 9 – Conformity and Warranty (EU/EEA Consumers)
The seller warrants that products meet the agreed and statutory requirements, including the statutory guarantee of conformity and rights relating to defective performance under applicable national law, which apply automatically and are not limited by this policy.
Defects or deficiencies should be reported in writing as soon as possible after they are discovered.
If a product needs to be returned for assessment, it must be returned in its original packaging and condition, unless the seller agrees otherwise.
Article 9a – Consumer Guarantees (Australian Consumers)
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on a consumer under the Australian Consumer Law (ACL) that cannot lawfully be excluded, restricted, or modified. Where a provision of these Terms is inconsistent with the ACL, the ACL prevails to the extent of that inconsistency.
Under the ACL, if a product has a major failure, the consumer may choose a refund, a replacement, or compensation for any drop in value, in addition to compensation for other reasonably foreseeable loss or damage. For a minor failure, the seller may choose to remedy the problem by repair, replacement, or refund.
Defects or deficiencies should be reported in writing as soon as possible after they are discovered, using the process described on our Returns & Exchanges page.
Article 10 – Delivery
Orders are delivered within the timeframe stated on the website (see Shipping & Delivery), unless otherwise agreed.
In the event of delay, the seller will inform the customer as soon as possible.
The seller warrants that shipping is carried out in accordance with international shipping regulations. The seller is responsible for resolving delays caused by customs issues not caused by incorrect information provided by the customer (see Article 8).
Article 11 – Complaints Procedure (EU/EEA Consumers)
Complaints should be submitted in writing as soon as possible after the issue is identified.
The company will respond to complaints within 30 days. If more time is needed to resolve the matter, the customer will be informed of the expected timeframe.
If a complaint cannot be resolved directly with the seller, EU/EEA consumers may contact their national consumer protection authority, or use the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
Article 11a – Complaints Procedure (Australian Consumers)
Complaints should be submitted in writing as soon as possible after the issue is identified, to support@bellarashop.com.
The company will respond to complaints within 30 days. If more time is needed to resolve the matter, the customer will be informed of the expected timeframe.
If a complaint cannot be resolved directly with the seller, Australian consumers may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au, their state or territory consumer affairs body, or the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au for privacy-related complaints.
Article 12 – Dispute Resolution
Disputes should, where possible, be resolved amicably between the parties. Nothing in these Terms limits a customer's statutory rights under applicable consumer law in their country of residence, or their ability to bring a claim before a competent court.
For Australian consumers, this includes the right to pursue a claim before a court or tribunal in Australia, and nothing in these Terms requires an Australian consumer to submit a dispute to a foreign court as a condition of exercising their rights under the ACL.